Warranty Product Information

What is Warranty?

Warranty starts from the date of first registration of the vehicle. Isuzu East Africa as a Manufacturer warrants each new motor vehicle, including all equipment and approved accessories to be free from defects in material and workmanship under normal use and service, all the same the local contents e.g. tyres and batteries are warranted by the suppliers.
The Manufacturer’s obligation under this warranty is limited to repairing or replacing at its discretion, any part or parts thereof which shall within warranty period, be returned to an authorized Dealer or Isuzu East Africa retail workshop, and to which examination shall disclose to the Manufacturer’s satisfaction the part to have been defective. The repair or replacement of defective parts under this warranty will be carried out by an authorized Dealer or Isuzu East Africa without charge for parts, and if made at such Dealer’s place of business, without charge for labour

What is the Isuzu East Africa Products Warranty Period?

MAKEMODELWARRANTY PERIOD
Pickups Single and Double Cab 1 Year or unlimited
N-Series NHR, NKR, NPR, NQR 2 Years or 100,000Km
whichever comes first
F-Series FRR, FSR, FTS, FVR, FVX, FVZ 1 Year or 100,000Km
whichever comes first
MV Bus MV Bus 1 Year or 100,000Km
whichever comes first.
Engine only - 2 Years or 500,000Km
whichever comes first
E-Series EXZ Prime mover 1 Year or unlimited

What is covered by warranty?

Warranty covers concerns, which are correctly diagnosed to be caused by manufacturing of a component, or assembly process. It covers any problem that arises during the warranty period due to faulty material and/ or poor workmanship.

What does warranty not cover?

This warranty shall not apply to normal maintenance schedule services and the replacement of service items (such as spark plugs, filters, belts, oil) and normal wear & tear or abuse of all friction materials (clutch & brake lining).

Warranty does not cover repairs due to the following:

  1. Modification.
  2. Accident.
  3. Negligence / Misuse (e.g. racing, overloading).
  4. Periodic Maintenance items.
  5. Pre Delivery cost.
  6. Improper Storage Maintenance.
  7. Damage due to environmental factors (e.g. acid rain stone chips etc.).
  8. Lack of Maintenance or Use of wrong fuel, Oil or Lubes.
  9. Use of Non Genuine Parts.