Warranty Product Information

What is Warranty?

Warranty starts from the date of first registration of the vehicle. General Motors East Africa as a Manufacturer warrants each new motor vehicle, including all equipment and approved accessories to be free from defects in material and workmanship under normal use and service, all the same the local contents e.g. tyres and batteries are warranted by the suppliers.
The Manufacturer’s obligation under this warranty is limited to repairing or replacing at its discretion, any part or parts thereof which shall within warranty period, be returned to an authorized Dealer or GMEA retail workshop, and to which examination shall disclose to the Manufacturer’s satisfaction the part to have been defective. The repair or replacement of defective parts under this warranty will be carried out by an authorized Dealer or GMEA without charge for parts, and if made at such Dealer’s place of business, without charge for labour

What is the GMEA Products Warranty Period?

MODELWARRANTY PERIODWARRANTY MILEAGE
ISUZU FRR 1 YEAR OR 1,00,000 KM Whichever comes first
ISUZU FSR 1 YEAR OR 1,00,000 KM Whichever comes first
ISUZU FVR 1 YEAR OR 1,00,000 KM Whichever comes first
ISUZU FVX 1 YEAR OR 1,00,000 KM Whichever comes first
ISUZU FVZ 1 YEAR OR 1,00,000 KM Whichever comes first
ISUZU MV123 1 YEAR OR 1,00,000 KM Whichever comes first
ISUZU NHR 2 YEARS OR 1,00,000 KM Whichever comes first
ISUZU NKR 2 YEARS OR 1,00,000 KM Whichever comes first
ISUZU NPR 2 YEARS OR 1,00,000 KM Whichever comes first
ISUZU NQR 2 YEARS OR 1,00,000 KM Whichever comes first
ISUZU FTS 4X4 1 YEAR OR 1,00,000 KM Whichever comes first
ISUZU TFR 54 S/C Low Ride 1 YEAR OR UNLIMITED Whichever comes first
ISUZU TFR 86 S/C High Ride 1 YEAR OR UNLIMITED Whichever comes first
ISUZU TFS 86 S/C Deluxe 1 YEAR OR UNLIMITED Whichever comes first
ISUZU TFR 86 D/C 1 YEAR OR UNLIMITED Whichever comes first
ISUZU TFS 86 D/C Base 1 YEAR OR UNLIMITED Whichever comes first
ISUZU TFS 86 D/C Base+ 1 YEAR OR UNLIMITED Whichever comes first
ISUZU TFS 85 D/C Deluxe 1 YEAR OR UNLIMITED Whichever comes first
ISUZU EXZ51 1 YEAR OR UNLIMITED Whichever comes first

What is covered by warranty?

Warranty covers concerns, which are correctly diagnosed to be caused by manufacturing of a component, or assembly process. It covers any problem that arises during the warranty period due to faulty material and/ or poor workmanship.

What does warranty not cover?

This warranty shall not apply to normal maintenance schedule services and the replacement of service items (such as spark plugs, filters, belts, oil) and normal wear & tear or abuse of all friction materials (clutch & brake lining).

Warranty does not cover repairs due to the following:

  1. Modification.
  2. Accident.
  3. Negligence / Misuse (e.g. racing, overloading).
  4. Periodic Maintenance items.
  5. Pre Delivery cost.
  6. Improper Storage Maintenance.
  7. Damage due to environmental factors (e.g. acid rain stone chips etc.).
  8. Lack of Maintenance or Use of wrong fuel, Oil or Lubes.
  9. Use of Non Genuine Parts.